Privacy Policy

Current as of: February 2026

The Purpose of This Policy

This document sets out how Thailand Affirm (thailandaffirm.com) collects, processes and safeguards personal data. It applies whenever you visit our website, submit an enquiry, or engage with our patient coordination service.

Gender-affirming care is deeply personal. We recognise that information about your identity, transition status and surgical goals requires an elevated standard of confidentiality, and our data practices reflect that commitment.

Data We Gather

Personal and contact details — Your name, email address, phone number and country of residence are collected when you reach out to us through a form or direct message.

Health and procedure details — If you choose to share information about the procedures you are considering, your medical background or your transition timeline, we store this securely. Sharing these details is always voluntary and helps us connect you with the most appropriate surgical team.

Browsing activity — Like most websites, we record standard analytics data such as pages viewed, session duration and referral sources. This helps us understand visitor behaviour and improve the site.

Why We Process Your Data

We use the information you provide to:

• Reply to your enquiry with relevant procedure and surgeon information
• Pass your details to partner hospitals so they can prepare tailored quotes and treatment plans
• Arrange consultations, appointments and logistical support
• Send follow-up messages related to your enquiry — you can stop these at any time
• Analyse site performance and improve our content

Information relating to gender identity, transition status or gender-affirming treatment goals is handled with the highest level of sensitivity and is only ever shared with clinical partners directly involved in your care.

Third Parties Who May Receive Your Data

Delivering our service means sharing certain information with:

• Surgical partners and hospitals in Thailand who will review your case, provide pricing and carry out treatment. Once your details reach them, their own privacy policies also apply
• Vetted coordination partners — carefully selected patient services that may assist with your specific procedure requirements, governed by their own data handling practices
• Technology and infrastructure providers that support our website, communications and internal systems

We never sell, trade or disclose personal data to advertisers or unrelated third parties. Under no circumstances do we reveal information about a patient's gender identity or transition status to anyone outside the direct care pathway.

How We Protect Your Data

Your information is transmitted over encrypted connections and stored with restricted access. Only team members who need your details to assist with your enquiry can view them. While no online system can guarantee absolute security, we apply reasonable and proportionate safeguards at every stage.

Cookies

We use cookies for basic site functionality and anonymous traffic measurement. You can adjust or disable cookies through your browser settings at any time.

Controlling Your Information

You are entitled to:

• Find out what personal data we hold about you
• Have inaccurate information corrected or deleted
• Opt out of follow-up communications whenever you choose
• Request complete deletion of your enquiry records — we will remove all data we hold about you upon request

Contact [email protected] to exercise any of these rights.

Revisions to This Policy

We may amend this policy as our practices evolve. The most recent version will always be published on this page.

Get in Touch

For questions or concerns about how we handle your data, email [email protected].